Leads & Enquiries CRM built for institutes

Lead & enquiry management for coaching institutes. Never lose an enquiry.

Klass360 brings walk-ins, calls, ad leads and CSV imports into one clean pipeline — with a mobile-number lookup that stops duplicates before they start.

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New enquiryAndheri Branch

Mobile number

+91 98765 43210Search

Lead found · LEAD-000214 · Riya Sharma2 open enquiries on this lead. Review them or add a new course.

EnquiryCourseBranchStage

ENQ-000318CAT 2027AndheriContacted

ENQ-000342GMAT FocusThaneNew

One open enquiry per course & branchNew enquiry for this lead

Mobile-number lookup

One field tells your front desk if this person is new, an existing lead or already enquiring.

No duplicates

Unique mobile numbers and one open enquiry per course and branch keep data clean.

CSV import

Bring in seminar lists, ad exports or old spreadsheets in bulk — duplicates flagged.

Source tracking

Record source, medium and channel to know which campaigns bring admissions.

How it works Single-screen enquiry

A new enquiry in four clear steps

Your front desk never has to guess. After entering a mobile number, Klass360 shows exactly what to do next.

New enquiry

Start with the mobile number

+91 99300 45812

Klass360 checks every lead and enquiry before anything new is created.

Pipeline Leads vs enquiries

One person, many interests — tracked properly

A lead is the person; an enquiry is their interest in a course at a branch. Klass360 keeps both, so a student asking about two courses is still one clean record.

Multiple enquiries per lead
Stages from New to Closed Won or Lost
Enquiry owner and counsellor on every enquiry
Readable codes like LEAD-000001 and ENQ-000001

Family details Parents & guardians

Student number or parent number — one record

In K-12 and UG admissions, a parent often makes the first call and the student follows up later. Klass360 stores parent and guardian details on every lead so both numbers live on the same record.

Parent / guardian name, relation, mobile and WhatsApp
"Same as mobile" checkbox for WhatsApp numbers
Education status, school and college fields

Sources Marketing ROI

Know exactly where your admissions come from

Every lead carries its source, medium and channel. Combine that with CSV imports and you finally see which seminar, ad or referral actually fills your batches.

Source, medium and channel on every lead
Bulk CSV import with duplicate checks
Lead owner and sharing across the team
Education status with an automatic timestamp

Before & after Why switch

Stop losing enquiries between the register and the phone

Registers & spreadsheets Before

Walk-ins written on paper slips and lost by evening
The same student entered twice by two counsellors
No idea which ad or seminar brought a lead
Parent and student numbers saved as two strangers

With Klass360 After

Every enquiry captured in one place, from any source
Mobile-number lookup blocks duplicates instantly
Source, medium and channel recorded on each lead
Parent and student details stored together

FAQs Asked questions

Leads & enquiries: common questions

1. What is the difference between a lead and an enquiry in Klass360?

A lead is the person — identified by their mobile number. An enquiry is their interest in a specific course at a specific branch. One lead can have several enquiries, for example a student asking about both CAT and GMAT coaching.

2. How does Klass360 stop duplicate leads?

The primary mobile number is unique, so the same person cannot be added twice. Every new enquiry starts with a mobile-number search that shows any existing lead and enquiries before anything new is created.

3. Can one student enquire about more than one course?

Yes. A lead can have multiple enquiries. Klass360 only blocks a second open enquiry for the same course and branch, so pipelines stay clean.

4. Can I import leads from Excel or CSV?

Yes. Leads can be added one at a time or imported in bulk from a CSV file, and duplicate mobile numbers are flagged during import.

5. Can I save a separate WhatsApp number?

Yes. Tick "Same as mobile number" to reuse the mobile number, or enter a different WhatsApp number manually.

6. What happens when a parent enquires using their own number?

Every lead stores parent or guardian details alongside the student's, so your team can capture both numbers and keep the family on one record.

Free trial Try it for 7 days

Give your front desk a faster way to capture enquiries

Prefer to talk? Call +91 73594 26596 or email hello@klass360.com